Your Towing Company ("we," "us," or "our") uses Wrecker OS to operate its public website, booking tools, customer portals, staff tools, and related towing workflows. This Privacy Policy explains what information may be collected, how it is used, and the choices available to visitors, customers, account contacts, drivers, staff, job applicants, and other users.

Wrecker OS provides software, hosting, storage, and operational tools to tenant towing companies. Depending on the situation, the tenant towing company may be the business responsible for the information, and Wrecker OS may process information on that tenant's behalf.

Information we collect

Depending on how you interact with the website or platform, we may collect:

Contact and booking details - name, phone number, email address, pickup and drop-off locations, account/customer identifiers, service notes, and other details submitted when booking or requesting service.
Vehicle and tow details - vehicle year, make, model, VIN, license plate, condition, keys, mileage, storage location, release status, police hold details, pricing, invoices, payments, and job history.
Photos, videos, signatures, and documents - pickup and drop-off photos, damage reports, proof-of-service records, impound photos, vehicle attachments, signatures, receipts, lien documents, notices, and other uploaded files.
Driver and staff information - account profile, role, login activity, assigned jobs, on-duty status, GPS location while using field tools, compliance records, truck assignments, and operational notes.
Payments and billing information - invoice details, payment status, transaction identifiers, last four digits or payment method references provided by a payment processor, and related accounting records. Full card numbers are handled by the payment processor and are not stored in our application database.
Communications - contact forms, chat messages, portal messages, email records, review requests, private feedback, and support requests.
Website and device information - IP address, browser type, device type, pages visited, referring pages, approximate location, and cookie or local storage preferences. Analytics is only loaded after analytics consent where the feature is configured.
Employment application information - application responses, work history, license or credential details, attachments, and other information submitted for employment review.

How we use information

We use information to:

Provide towing, roadside, dispatch, impound, release, and customer portal services
Assign drivers, update job status, document pickup and drop-off, and create proof packets
Estimate pricing, create invoices, collect payments, and manage account receivables
Communicate service updates, respond to messages, and request reviews or feedback
Operate public websites, booking tools, staff tools, analytics, and security controls
Maintain business records, audit logs, compliance exports, and legal documentation
Review employment applications and manage staff access
Detect, prevent, and investigate fraud, misuse, security incidents, or safety issues

How information is shared

We do not sell personal information. We may share information with:

Authorized staff, drivers, dispatchers, managers, and account contacts
Customers or account holders through portals, invoices, status pages, and messages
Payment processors, cloud hosting, database, storage, email, analytics, and mapping providers
Law enforcement, police agencies, lienholders, insurers, property owners, or regulators when appropriate for a tow, impound, claim, legal process, or safety issue
Professional advisors, support providers, or vendors who help operate the business
Parties involved in a business transfer, merger, financing, or reorganization, subject to appropriate safeguards

We may disclose information when required by law, court order, subpoena, police request, payment dispute, chargeback, insurance claim, or to protect the rights, safety, and property of customers, staff, tenants, the public, or the platform.

Cookies and analytics

We use required cookies and local storage for sign-in, tenant routing, security, checkout, chat continuity, demo mode, and cookie preferences. Analytics cookies are optional and are only loaded after consent where analytics is configured. You can change your choice here:

More detail is available in our Cookie Policy. If your browser sends a Global Privacy Control opt-out signal, analytics stays off while that signal is enabled.

Data retention

We retain information for as long as needed to provide services, operate the platform, maintain business and accounting records, support audits, resolve disputes, enforce agreements, meet legal obligations, and protect safety or property. Tow, impound, lien, payment, employment, and police-related records may need to be kept for longer periods depending on applicable law and business requirements.

Security

We use reasonable administrative, technical, and organizational safeguards, including encrypted connections, access controls, role-based permissions, tenant isolation, and managed cloud providers. No website, network, or storage system can be guaranteed to be completely secure.

Your privacy choices

Depending on where you live and your relationship to the business, you may have rights to request access, correction, deletion, portability, or restriction of certain personal information. You may also have the right to opt out of sale or sharing for targeted advertising. We do not use personal information for cross-context behavioral advertising by default.

You can request access, correction, or deletion by contacting us.
You can keep analytics cookies off through cookie preferences or browser settings.
Drivers can stop job-related location sharing by going off duty or signing out of field tools.
You can opt out of non-essential marketing communications by contacting us.

Some requests may be limited by legal, safety, operational, lien, impound, accounting, insurance, payment dispute, or recordkeeping requirements.

Children's privacy

The services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

International visitors

The platform is primarily operated for towing companies in the United States. If you access the services from outside the United States, your information may be processed in the United States or other locations where our providers operate.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the services after updates means the revised policy applies going forward.

Contact us

Questions or privacy requests can be sent to:

Email: [email protected]
Phone: (555) 555-0100